How To Fix UJO_FIM_EXCEPTION002 - Cannot get user info for environment "&1" from security module

SAP Error Message - Details

• Message type: E = Error

• Message class: UJO_FIM_EXCEPTION - Exception message for metadata API

• Message number: 002

• Message text: Cannot get user info for environment "&1" from security module

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJO_FIM_EXCEPTION002 - Cannot get user info for environment "&1" from security module ?

  The SAP error message UJO_FIM_EXCEPTION002 indicates that the system is unable to retrieve user information for a specified environment from the security module. This error typically arises in the context of SAP's Financial Information Management (FIM) or similar modules where user access and permissions are critical.
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the specified environment.
  Configuration Problems: There may be misconfigurations in the security settings or user roles within the SAP system.
  Environment Not Defined: The specified environment may not be correctly defined or may not exist in the system.
  System Connectivity Issues: There could be issues with the connection to the security module or the underlying database.
  User Profile Issues: The user profile may be incomplete or corrupted, preventing the retrieval of user information.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned to access the specified environment.
  Use transaction SU01 to review and modify user roles if necessary.
  
  
  
  Verify Environment Configuration:
  
  Check if the environment specified in the error message is correctly configured in the system.
  Use transaction SPRO to navigate to the relevant configuration settings and ensure that the environment is defined.
  
  
  
  Review Security Module Settings:
  
  Ensure that the security module is properly configured and operational.
  Check for any recent changes or updates that may have affected the security settings.
  
  
  
  Check System Logs:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Use transaction SM21 to view the system log.
  
  
  
  Test Connectivity:
  
  If applicable, test the connectivity to the security module or database to ensure there are no underlying connectivity issues.
  
  
  
  User Profile Review:
  
  Check the user profile for completeness and correctness. If necessary, recreate the user profile.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SPRO (Customizing).
  SAP Documentation: Refer to SAP's official documentation for Financial Information Management and security module configurations.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP Basis team or SAP support for further investigation.