How To Fix UJF_EXCEPTION008 - Virus scanning interface failure

SAP Error Message - Details

• Message type: E = Error

• Message class: UJF_EXCEPTION - BPC: File Service Message Class

• Message number: 008

• Message text: Virus scanning interface failure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJF_EXCEPTION008 - Virus scanning interface failure ?

  The SAP error message UJF_EXCEPTION008 indicates a failure in the virus scanning interface. This typically occurs when SAP is trying to scan files for viruses before processing them, and there is an issue with the integration between SAP and the virus scanning software.
  Causes:
  
  Configuration Issues: The virus scanning interface may not be properly configured in the SAP system.
  Virus Scanner Not Running: The virus scanning software may not be running or may have crashed.
  Network Issues: If the virus scanner is on a different server, network issues could prevent communication.
  Permissions: The SAP system may not have the necessary permissions to access the virus scanning software.
  Incompatible Software: The virus scanner may not be compatible with the version of SAP you are using.
  Resource Limitations: The server running the virus scanner may be under heavy load or out of resources.
  
  Solutions:
  
  Check Configuration: Verify that the virus scanning interface is correctly configured in SAP. This includes checking the settings in transaction code UJF1 (for configuring the virus scanning interface).
  Restart Virus Scanner: Ensure that the virus scanning software is running. If it is not, restart the service.
  Network Connectivity: If the virus scanner is on a different server, check the network connectivity between the SAP server and the virus scanner.
  Review Permissions: Ensure that the SAP system has the necessary permissions to access the virus scanning software.
  Update Software: Make sure that both SAP and the virus scanning software are up to date and compatible with each other.
  Monitor Resources: Check the resource usage on the server running the virus scanner. If it is overloaded, consider optimizing its performance or upgrading the hardware.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the virus scanning interface for any known issues or patches.
  Documentation: Review the documentation for both SAP and the virus scanning software for specific configuration guidelines.
  Logs: Check the logs in SAP (transaction SLG1) and the logs of the virus scanner for any additional error messages that could provide more context.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the virus scanning software for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the UJF_EXCEPTION008 error in your SAP system.