How To Fix UJE_EXCEPTION001 - User count exceeds your license

SAP Error Message - Details

• Message type: E = Error

• Message class: UJE_EXCEPTION - BPC: Message Class for UJE Exception

• Message number: 001

• Message text: User count exceeds your license

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJE_EXCEPTION001 - User count exceeds your license ?

  The SAP error message UJE_EXCEPTION001 indicates that the number of users accessing the system has exceeded the limit set by your SAP license. This is a common issue in SAP environments, particularly when organizations grow or when there are changes in user access requirements.
  Cause:
  
  User Count Exceeded: The primary cause of this error is that the total number of active users in the SAP system has surpassed the number of users allowed by your current SAP license agreement.
  Inactive Users: Sometimes, inactive users may still be counted against the license limit if they are not properly deactivated.
  License Type: Different types of licenses (e.g., professional, limited, developer) have different user limits, and exceeding these limits will trigger this error.
  
  Solution:
  
  
  Review User Licenses:
  
  Check the current user license agreement with SAP to understand the limits and types of licenses you have.
  Use transaction code SLICENSE to view the license information and the number of users currently assigned.
  
  
  
  Deactivate Inactive Users:
  
  Identify and deactivate any users who are no longer active or require access to the system. This can be done using transaction code SU01.
  Ensure that users who are on leave or not using the system are properly managed.
  
  
  
  User Management:
  
  Regularly audit user accounts to ensure that only necessary users have access.
  Implement a user management policy to periodically review and clean up user accounts.
  
  
  
  Upgrade License:
  
  If your organization has genuinely outgrown its current license, consider negotiating an upgrade with SAP to accommodate more users.
  Contact your SAP account representative to discuss options for increasing your user count.
  
  
  
  Monitor User Activity:
  
  Use transaction codes like SUIM (User Information System) to monitor user activity and identify any unusual spikes in user access.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to licensing issues for any specific guidance or updates.
  Documentation: Review SAP documentation regarding user licensing and management to ensure compliance with SAP policies.
  Support: If the issue persists or if you need further assistance, consider reaching out to SAP Support for help in resolving licensing issues.
  
  By following these steps, you should be able to address the UJE_EXCEPTION001 error and ensure compliance with your SAP licensing agreement.