How To Fix UJA_EXCEPTION389 - Failed to get infoobject length of dimension &1 using service user

SAP Error Message - Details

• Message type: E = Error

• Message class: UJA_EXCEPTION - BPC: Admin exception message class

• Message number: 389

• Message text: Failed to get infoobject length of dimension &1 using service user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJA_EXCEPTION389 - Failed to get infoobject length of dimension &1 using service user ?

  The SAP error message UJA_EXCEPTION389 indicates that there was a failure in retrieving the information object length of a specific dimension while using a service user. This error typically occurs in the context of SAP BW (Business Warehouse) or SAP BW/4HANA when there are issues related to authorization, configuration, or system settings.
  Causes:
  
  Authorization Issues: The service user may not have the necessary authorizations to access the InfoObject or dimension in question.
  Configuration Problems: There may be misconfigurations in the InfoObject or the data model that prevent the system from retrieving the required information.
  Service User Settings: The service user might not be properly set up or might be using an incorrect role that lacks the necessary permissions.
  System Errors: There could be underlying system issues, such as database connectivity problems or inconsistencies in the BW system.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the service user has the necessary authorizations to access the InfoObject and its dimensions. You can do this by checking the roles assigned to the user in transaction PFCG.
  Make sure that the user has access to the relevant InfoObjects and that the roles include the necessary authorizations for data access.
  
  
  
  Review Configuration:
  
  Verify the configuration of the InfoObject and the associated dimensions. Check if the InfoObject is active and properly defined.
  Ensure that the dimension is correctly linked to the InfoObject and that there are no inconsistencies in the data model.
  
  
  
  Test with a Different User:
  
  If possible, test the same operation with a different user who has full authorizations to see if the issue is specific to the service user.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the failure.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or provide patches or updates that could resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  PFCG (Role Maintenance)
  SLG1 (Application Log)
  RSA1 (Data Warehousing Workbench)
  
  
  
  Documentation: Review SAP BW documentation for best practices on user management and InfoObject configuration.
  
  
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to diagnose and resolve the UJA_EXCEPTION389 error effectively.