How To Fix UJA_EXCEPTION385 - Cannot get hierarchy &1 of dimension &2 ,Please check shared memory size

SAP Error Message - Details

• Message type: E = Error

• Message class: UJA_EXCEPTION - BPC: Admin exception message class

• Message number: 385

• Message text: Cannot get hierarchy &1 of dimension &2 ,Please check shared memory size

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJA_EXCEPTION385 - Cannot get hierarchy &1 of dimension &2 ,Please check shared memory size ?

  The SAP error message UJA_EXCEPTION385 indicates that there is an issue with accessing a hierarchy in a specific dimension due to insufficient shared memory. This error typically occurs in the context of SAP BW (Business Warehouse) or SAP BI (Business Intelligence) when the system is unable to retrieve the required hierarchy data because the allocated shared memory is not sufficient.
  
  Cause:
  
  Insufficient Shared Memory: The primary cause of this error is that the shared memory allocated for the SAP system is not enough to handle the data being processed, particularly for hierarchies in dimensions.
  Large Hierarchies: If the hierarchy being accessed is particularly large or complex, it may require more memory than what is currently allocated.
  
  Configuration Issues: There may be configuration settings that limit the amount of shared memory available for processing.
  
  
  Solution:
  To resolve the UJA_EXCEPTION385 error, you can take the following steps:
  
  
  Increase Shared Memory Size:
  
  You can increase the shared memory size in the