How To Fix UISS011 - Customer ID &1 does not exist in remote system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: UISS - Message class for UISS

• Message number: 011

• Message text: Customer ID &1 does not exist in remote system &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UISS011 - Customer ID &1 does not exist in remote system &2 ?

  The SAP error message UISS011 indicates that a specific customer ID does not exist in the remote system you are trying to access. This error typically arises in scenarios involving data exchange between different SAP systems or between an SAP system and an external system.
  Cause:
  
  Non-Existent Customer ID: The customer ID specified in the error message does not exist in the target remote system.
  Data Synchronization Issues: There may be a lack of synchronization between the systems, meaning that the customer data has not been replicated or transferred correctly.
  Incorrect Configuration: The configuration settings for the remote system might be incorrect, leading to the system not being able to find the customer ID.
  Network Issues: There could be connectivity issues between the systems that prevent the retrieval of customer data.
  Authorization Issues: The user or process attempting to access the remote system may not have the necessary permissions to view the customer data.
  
  Solution:
  
  Verify Customer ID: Check if the customer ID exists in the remote system. You can do this by logging into the remote system and searching for the customer ID.
  Data Replication: If the customer ID does not exist, ensure that the data replication process is functioning correctly. You may need to trigger a data transfer or replication job to ensure that the customer data is up to date.
  Check Configuration: Review the configuration settings for the remote system in your SAP system. Ensure that the connection parameters, such as system ID, client, and user credentials, are correct.
  Network Connectivity: Test the network connection between the two systems to ensure that there are no connectivity issues. You can use tools like ping or telnet to check connectivity.
  Authorization Check: Ensure that the user or process has the necessary authorizations to access the customer data in the remote system. You may need to consult with your SAP security team to verify this.
  Consult Documentation: Refer to SAP documentation or support notes related to the UISS011 error for any specific guidance or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the customer master data in the relevant tables.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the UISS011 error and implement a solution to resolve it.