How To Fix /UI2/INTEROP128 - ICM soft exit required for the certificate import to take effect

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/INTEROP -

• Message number: 128

• Message text: ICM soft exit required for the certificate import to take effect

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/INTEROP128 - ICM soft exit required for the certificate import to take effect ?

  The SAP error message /UI2/INTEROP128 ICM soft exit required for the certificate import to take effect typically occurs when there is a need to refresh the Internet Communication Manager (ICM) after importing a new SSL certificate. This is necessary for the changes to take effect.
  Cause:
  
  Certificate Import: You have imported a new SSL certificate into the SAP system, but the ICM has not been restarted or refreshed.
  ICM Configuration: The ICM may not be aware of the new certificate until it is restarted or a soft exit is performed.
  Caching: The ICM may be caching the old certificate, which can lead to issues when trying to establish secure connections.
  
  Solution:
  To resolve this error, you need to perform a soft restart of the ICM. Here are the steps to do this:
  
  Access the SAP GUI: Log in to your SAP system using the SAP GUI.
  Transaction Code: Use transaction code SMICM to access the ICM monitor.
  Soft Restart:
  
  In the ICM monitor, go to the menu and select Goto -> Service -> Restart.
  Choose the option for a soft restart (this will not disrupt ongoing sessions).
  
  
  Check the Status: After performing the soft restart, check the status of the ICM to ensure that it is running correctly and that the new certificate is now in effect.
  
  Related Information:
  
  ICM: The Internet Communication Manager (ICM) is responsible for handling HTTP(S) requests in SAP systems. It is crucial for web-based applications and services.
  SSL Certificates: SSL certificates are used to secure communications between clients and servers. Proper management of these certificates is essential for maintaining secure connections.
  Monitoring: After the soft restart, you can monitor the ICM logs for any errors or warnings related to the SSL configuration.
  Documentation: Refer to SAP documentation for detailed steps on managing SSL certificates and ICM configurations.
  
  If the issue persists after performing the soft restart, you may need to check the configuration of the SSL settings or consult with your SAP Basis team for further troubleshooting.