How To Fix /UI2/FND424 - The requested resource is locked on personalization level

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/FND -

• Message number: 424

• Message text: The requested resource is locked on personalization level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/FND424 - The requested resource is locked on personalization level ?

  The SAP error message /UI2/FND424 The requested resource is locked on personalization level typically occurs when a user tries to access or modify a UI element (like a tile or a Fiori app) that is currently locked for personalization. This can happen for various reasons, such as another user currently personalizing the same resource or the resource being locked due to system settings.
  Causes:
  
  Concurrent Personalization: Another user is currently personalizing the same resource.
  System Locking Mechanism: The system may have a locking mechanism that prevents changes to certain resources while they are being edited.
  User Authorization Issues: The user may not have the necessary permissions to modify the resource.
  Technical Issues: There may be a temporary technical issue or inconsistency in the system.
  
  Solutions:
  
  Wait and Retry: If another user is personalizing the resource, wait for them to finish and then try again.
  Check Lock Status: Use transaction code SM12 to check for any locks on the resource. If you find a lock that should not be there, you may need to delete it (ensure you have the necessary authorizations).
  Clear Personalization: If you have the necessary permissions, you can clear the personalization settings for the resource. This can be done through the Fiori Launchpad or by using transaction SU3 to reset your user settings.
  Check Authorizations: Ensure that your user role has the necessary authorizations to personalize the resource. You may need to contact your system administrator for assistance.
  System Restart: In some cases, a system restart may help clear any temporary locks or issues.
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this issue. Sometimes, specific patches or updates can resolve known bugs.
  
  Related Information:
  
  SAP Fiori Launchpad: Understanding how personalization works in the Fiori Launchpad can help in troubleshooting these types of issues.
  User Roles and Authorizations: Familiarize yourself with the roles and authorizations assigned to your user account, as they can impact your ability to personalize resources.
  SAP Community and Support: Engaging with the SAP Community or SAP Support can provide additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP Basis team or SAP Support for further investigation.