How To Fix /UI2/FDM220 - Tile &1&2: Custom Tile data could not be extracted for Tile Type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/FDM -

• Message number: 220

• Message text: Tile &1&2: Custom Tile data could not be extracted for Tile Type &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/FDM220 - Tile &1&2: Custom Tile data could not be extracted for Tile Type &1 ?

  The SAP error message /UI2/FDM220 Tile &1&2: Custom Tile data could not be extracted for Tile Type &1 typically indicates that there is an issue with the extraction of data for a custom tile in the SAP Fiori Launchpad. This error can occur for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Data Source: The data source for the custom tile may not be properly defined or may not exist.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for the tile.
  Configuration Errors: There may be configuration issues in the tile definition or in the underlying OData service.
  OData Service Issues: The OData service that the tile relies on may be inactive, misconfigured, or not returning data as expected.
  Backend System Issues: There could be issues in the backend system that prevent data from being retrieved.
  
  Solutions:
  
  Check Data Source: Verify that the data source for the custom tile is correctly defined and that it is active. Ensure that the OData service is properly configured and accessible.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the data. Check the roles and authorizations assigned to the user.
  Validate Configuration: Review the configuration of the custom tile in the Fiori Launchpad. Ensure that all parameters are correctly set and that the tile is properly linked to the OData service.
  Test OData Service: Use the SAP Gateway Client (transaction /IWFND/GW_CLIENT) to test the OData service directly. Check if it returns the expected data without errors.
  Check Backend Logs: Look into the backend system logs (transaction ST22 for dumps, SLG1 for application logs) to identify any issues that may be affecting data retrieval.
  Clear Cache: Sometimes, clearing the cache of the Fiori Launchpad can resolve issues related to stale data. You can do this by using transaction /UI2/FLP_CLEANUP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Fiori Launchpad Configuration: Familiarize yourself with the configuration of the Fiori Launchpad and custom tiles, as this can help in diagnosing issues.
  OData Service Documentation: Review the documentation for the OData service being used to ensure that it is set up correctly and that the expected data is being returned.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or development team for further investigation.