How To Fix /UI2/CDM3_UTIL004 - Could not get Service Details from Gateway

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/CDM3_UTIL -

• Message number: 004

• Message text: Could not get Service Details from Gateway

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/CDM3_UTIL004 - Could not get Service Details from Gateway ?

  The SAP error message /UI2/CDM3_UTIL004 Could not get Service Details from Gateway typically indicates an issue with the SAP Gateway service that is responsible for handling OData requests. This error can arise due to various reasons, including configuration issues, service activation problems, or connectivity issues between the front-end and back-end systems.
  Causes:
  
  Service Not Activated: The OData service may not be activated in the SAP Gateway.
  Authorization Issues: The user may not have the necessary authorizations to access the service.
  Network Issues: There may be connectivity problems between the front-end and back-end systems.
  Incorrect Service URL: The URL used to access the service may be incorrect or malformed.
  Gateway Configuration Issues: There may be configuration issues in the SAP Gateway settings.
  Backend System Issues: The backend system may be down or not responding.
  
  Solutions:
  
  
  Activate the OData Service:
  
  Go to the SAP Gateway Service Builder (transaction code /IWFND/MAINT_SERVICE).
  Check if the service is listed and activated. If not, activate it.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the OData service. This can be done by checking the roles assigned to the user.
  
  
  
  Verify Connectivity:
  
  Check the network connectivity between the front-end and back-end systems. Ensure that the systems can communicate with each other.
  
  
  
  Validate Service URL:
  
  Double-check the URL used to access the OData service. Ensure it is correctly formatted and points to the right service.
  
  
  
  Review Gateway Configuration:
  
  Check the configuration settings in the SAP Gateway. Ensure that the system is properly configured to handle OData requests.
  
  
  
  Check Backend System:
  
  Ensure that the backend system is up and running. Check for any issues that may be affecting its performance.
  
  
  
  Check Logs:
  
  Review the SAP Gateway logs for any additional error messages or information that may help diagnose the issue. You can use transaction codes like /IWFND/ERROR_LOG to view error logs.
  
  
  
  Restart Services:
  
  In some cases, restarting the SAP Gateway service or the entire SAP system may resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for OData services and SAP Gateway for more detailed information on configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.