How To Fix /UI2/CAT_HCP003 - Error during the token connection

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/CAT_HCP -

• Message number: 003

• Message text: Error during the token connection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/CAT_HCP003 - Error during the token connection ?

  The SAP error message /UI2/CAT_HCP003 Error during the token connection typically occurs in the context of SAP Fiori applications when there is an issue with the connection to the SAP Cloud Platform (SCP) or when there is a problem with the authentication token used for accessing services.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the SAP Cloud Platform.
  Invalid Token: The token being used for authentication may be expired, invalid, or not properly configured.
  Configuration Issues: Incorrect configuration settings in the SAP Gateway or the Fiori Launchpad can lead to this error.
  Service Availability: The service you are trying to access may be down or not available.
  Authorization Issues: The user may not have the necessary permissions to access the service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between your SAP system and the SAP Cloud Platform.
  Refresh the Token: If the token is expired, refresh it or obtain a new token. This can often be done by logging out and logging back in.
  Review Configuration Settings: Check the configuration settings in the SAP Gateway and Fiori Launchpad to ensure they are correct. This includes checking the destination settings in the SAP Cloud Connector.
  Service Status: Verify that the service you are trying to access is up and running. You can check the service status in the SAP Cloud Platform cockpit.
  User Permissions: Ensure that the user has the necessary roles and permissions assigned to access the required services.
  Check Logs: Review the application logs and system logs for more detailed error messages that can provide additional context for troubleshooting.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for Fiori and SCP for guidance on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.