How To Fix UHC_ACTIONS016 - With case status "&1", action "2" cannot be executed

SAP Error Message - Details

• Message type: E = Error

• Message class: UHC_ACTIONS - Action List

• Message number: 016

• Message text: With case status "&1", action "2" cannot be executed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not execute action &v2&.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UHC_ACTIONS016 - With case status "&1", action "2" cannot be executed ?

  The SAP error message UHC_ACTIONS016 indicates that a specific action cannot be executed for a case with a given status. The message typically follows this format: "With case status '&1', action '2' cannot be executed." Here, '&1' represents the current status of the case, and '2' refers to the action that is being attempted.
  Cause:
  The error occurs because the action you are trying to perform is not allowed for the current status of the case. Each case in SAP has a defined workflow, and certain actions can only be executed when the case is in specific statuses. For example, if a case is in a "Closed" status, you may not be able to perform actions that are meant for "Open" cases.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Case Status: Review the current status of the case. You can do this by navigating to the case in question and checking its details.
  
  
  Understand Allowed Actions: Refer to the documentation or configuration settings for the specific case type to understand which actions are permissible for the current status. This information is often found in the SAP configuration or user manuals.
  
  
  Change Case Status: If the action you want to perform is necessary, consider changing the case status to one that allows the action. This may involve completing other required actions or processes first.
  
  
  Consult with SAP Support: If you are unsure about the allowed actions or how to change the case status, consult with your SAP support team or refer to SAP Notes for further guidance.
  
  
  Review Customizations: If your organization has customized the workflow or case management processes, ensure that the customizations align with the intended business processes.
  
  
  Related Information:
  
  SAP Documentation: Check the official SAP Help Portal for documentation related to case management and workflows.
  SAP Notes: Search for relevant SAP Notes that may address this specific error message or provide additional context.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.