How To Fix UG038 - CUSTDEV: Please contact the hotline

SAP Error Message - Details

• Message type: E = Error

• Message class: UG - Messages for Repository Switch

• Message number: 038

• Message text: CUSTDEV: Please contact the hotline

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UG038 - CUSTDEV: Please contact the hotline ?

  The SAP error message UG038, which states "CUSTDEV: Please contact the hotline," typically indicates that there is a custom development issue or a problem related to a specific customization in your SAP system. This error is often associated with custom developments or enhancements that have not been properly configured or are encountering issues during execution.
  Possible Causes:
  
  Custom Code Issues: There may be a bug or an issue in the custom code that is causing the error.
  Configuration Problems: Incorrect configuration settings in the SAP system can lead to this error.
  Missing Authorizations: The user may not have the necessary authorizations to execute the custom functionality.
  System Environment Issues: Problems with the system environment, such as missing components or incorrect versions, can also trigger this error.
  Transport Issues: If the custom development was transported from one system to another, there may be issues with the transport itself.
  
  Solutions:
  
  Check Custom Code: Review the custom code associated with the transaction or process that triggered the error. Look for any syntax errors or logical issues.
  Review Configuration: Ensure that all necessary configurations related to the custom development are correctly set up in the system.
  Authorization Check: Verify that the user has the appropriate authorizations to access the custom functionality.
  Consult Documentation: If available, refer to any documentation related to the custom development for troubleshooting steps or known issues.
  Contact Support: Since the error message suggests contacting the hotline, it may be necessary to reach out to your internal SAP support team or SAP support for assistance. Provide them with details about the error, including the transaction code and any relevant logs.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Debugging: If you have access to debugging tools, you can try to debug the custom code to identify where the error is occurring.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Conclusion:
  The UG038 error is a signal that there is a problem with custom development in your SAP system. Addressing it typically involves reviewing the custom code, configuration, and user authorizations, and may require assistance from SAP support if the issue persists.