How To Fix UDM_STRATEGY031 - Customer has items in legal dunning procedure

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_STRATEGY - Message Class for Collection Strategies

• Message number: 031

• Message text: Customer has items in legal dunning procedure

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_STRATEGY031 - Customer has items in legal dunning procedure ?

  The SAP error message UDM_STRATEGY031 indicates that a customer has items that are currently in a legal dunning procedure. This typically means that the customer has overdue invoices that are being processed through a legal dunning strategy, which is a formal process for collecting debts.
  Cause:
  The error occurs when you attempt to perform an action (such as changing the dunning status, processing payments, or executing a dunning run) on a customer account that has items in a legal dunning procedure. This is a safeguard to prevent actions that could interfere with the legal collection process.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Customer Account: Check the customer account to identify which items are in the legal dunning procedure. You can do this by navigating to the customer account in SAP and reviewing the open items.
  
  
  Check Dunning Procedure: Verify the details of the dunning procedure that is currently applied to the customer. This can be done in the dunning area of the customer account.
  
  
  Clear Legal Dunning Items: If appropriate, you may need to clear the items that are in the legal dunning procedure. This could involve:
  
  Making payments against the overdue invoices.
  Negotiating a payment plan with the customer.
  Writing off the debts if they are deemed uncollectible (ensure compliance with company policies and legal regulations).
  
  
  
  Change Dunning Strategy: If the situation allows, you may consider changing the dunning strategy for the customer to a less severe one, but this should be done with caution and in accordance with your company's policies.
  
  
  Consult with Legal or Collections Team: If the items are in a legal dunning procedure, it may be necessary to consult with your legal or collections team to determine the best course of action.
  
  
  Documentation: Ensure that all actions taken are well documented for future reference and compliance.
  
  
  Related Information:
  
  Dunning Procedures: Understand the different dunning levels and procedures in SAP, as they can vary based on company policies and legal requirements.
  SAP Configuration: If you have access, review the configuration settings for dunning procedures in SAP to ensure they align with your organization's practices.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to customer accounts and dunning procedures.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.