How To Fix UDM_STRATEGY031 - Customer has items in legal dunning procedure

UDM_STRATEGY031 - Overview

• Message type: E = Error

• Message class: UDM_STRATEGY - Message Class for Collection Strategies

• Message number: 031

• Message text: Customer has items in legal dunning procedure

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_STRATEGY031 - Customer has items in legal dunning procedure ?

  The SAP error message UDM_STRATEGY031 indicates that a customer has items that are currently in a legal dunning procedure. This typically means that the customer has overdue invoices that are being processed through a legal dunning strategy, which is a formal process for collecting debts.
  
  Cause:
  The error occurs when you attempt to perform an action (such as changing the dunning status, processing payments, or executing a dunning run) on a customer account that has items in a legal dunning procedure. This is a safeguard to prevent actions that could interfere with the legal collection process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Customer Account: Check the customer account to identify which items are in the legal dunning procedure. You can do this by navigating to the customer account in SAP and reviewing the open items.
  
  
  Check Dunning Procedure: Verify the details of the dunning procedure that is currently applied