How To Fix UDM_RESUBMISSION018 - Choose and option from 'No Customer Contact before Resubmission'

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_RESUBMISSION - Resubmissions

• Message number: 018

• Message text: Choose and option from 'No Customer Contact before Resubmission'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_RESUBMISSION018 - Choose and option from 'No Customer Contact before Resubmission' ?

  The SAP error message UDM_RESUBMISSION018, which states "Choose an option from 'No Customer Contact before Resubmission'," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Convergent Charging (SAP CC) systems. This error is related to the resubmission of a transaction or request that requires a specific action or confirmation regarding customer contact.
  Cause:
  The error arises when a user attempts to resubmit a transaction without having selected an appropriate option regarding customer contact. The system expects the user to indicate whether there has been any communication with the customer before proceeding with the resubmission. This is often a part of the business process to ensure that customer interactions are properly documented and managed.
  Solution:
  To resolve this error, follow these steps:
  
  
  Review the Transaction: Check the transaction or request you are trying to resubmit. Ensure that all required fields are filled out correctly.
  
  
  Select the Appropriate Option: When prompted, choose one of the options related to customer contact. The options typically include:
  
  No Customer Contact before Resubmission: Select this if there has been no communication with the customer.
  Customer Contact Made: If you have contacted the customer, select this option and provide any necessary details.
  
  
  
  Save Changes: After selecting the appropriate option, save your changes and attempt the resubmission again.
  
  
  Consult Documentation: If you are unsure about the options or the process, refer to your organization's SAP documentation or user manuals for guidance on handling customer interactions and resubmissions.
  
  
  Contact Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  Related Information:
  
  Business Process Compliance: This error is often tied to compliance with business processes that require documentation of customer interactions.
  User Training: Ensure that users are trained on the importance of selecting the correct options during the resubmission process to avoid similar errors in the future.
  System Configuration: In some cases, the error may be related to system configuration settings. If you have administrative access, check the configuration related to customer contact management.
  
  By following these steps, you should be able to resolve the UDM_RESUBMISSION018 error and proceed with your transaction in SAP.