How To Fix UDM_MSG800 - Record is initial; unable to create dispute case

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 800

• Message text: Record is initial; unable to create dispute case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG800 - Record is initial; unable to create dispute case ?

  The SAP error message UDM_MSG800: "Record is initial; unable to create dispute case" typically occurs in the context of the SAP Customer Management or SAP Dispute Management module. This error indicates that the system is trying to create a dispute case, but the record being referenced is empty or not properly initialized.
  Causes:
  
  Missing Data: The record that is being referenced does not contain the necessary data to create a dispute case. This could be due to missing customer information, invoice details, or other required fields.
  Incorrect Configuration: The configuration settings for dispute management may not be set up correctly, leading to issues when trying to create a case.
  Data Integrity Issues: There may be issues with the data integrity in the database, such as missing links between related records (e.g., between invoices and customers).
  User Input Error: The user may not have filled in all the required fields in the transaction or may have selected an invalid record.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the record are filled out correctly. This includes customer details, invoice numbers, and any other relevant information.
  Review Configuration: Verify that the configuration settings for dispute management are correct. This may involve checking the settings in the SAP Customizing Implementation Guide (IMG).
  Data Validation: Run data validation checks to ensure that all related records are properly linked and that there are no missing entries in the database.
  User Training: If the issue is due to user input errors, consider providing additional training or documentation to users on how to properly create dispute cases.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UDM_DISPUTE for dispute management.
  SAP Documentation: Refer to the official SAP documentation for detailed information on dispute management processes and requirements.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.