How To Fix UDM_MSG518 - Event &1 changes the escalation reason; enter the escalation reason

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 518

• Message text: Event &1 changes the escalation reason; enter the escalation reason

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG518 - Event &1 changes the escalation reason; enter the escalation reason ?

  The SAP error message UDM_MSG518 typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management modules, particularly when dealing with escalations in service requests or incidents. This message indicates that an event has occurred that changes the escalation reason for a particular service request or incident, and the user is required to enter a new escalation reason.
  Cause:
  The error is triggered when:
  
  An event related to a service request or incident occurs that necessitates a change in the escalation reason.
  The system detects that the current escalation reason is no longer valid or applicable due to the event that has taken place.
  The user has not provided a new escalation reason after the event has occurred.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Event: Determine what event has occurred that triggered the need for a new escalation reason. This could be a change in status, priority, or any other significant update to the service request.
  
  
  Enter a New Escalation Reason:
  
  Navigate to the relevant service request or incident in the SAP system.
  Look for the field where the escalation reason is specified.
  Enter a new escalation reason that is appropriate for the current situation.
  
  
  
  Save Changes: After entering the new escalation reason, save the changes to the service request or incident.
  
  
  Review Configuration: If this error occurs frequently, it may be worth reviewing the configuration settings related to escalation management in your SAP system. Ensure that the escalation reasons are properly defined and that the events triggering changes are correctly set up.
  
  
  Consult Documentation: If you are unsure about what escalation reasons are valid or how to configure them, refer to the SAP documentation or consult with your SAP administrator.
  
  
  Related Information:
  
  Escalation Management: Understanding how escalation management works in SAP can help in preventing such errors. Familiarize yourself with the escalation process, including how and when escalation reasons should be updated.
  User Roles and Permissions: Ensure that the user has the necessary permissions to change escalation reasons. Sometimes, restrictions in user roles can lead to issues when trying to update records.
  SAP Notes and Support: If the problem persists or if you encounter additional issues, consider checking SAP Notes for any known issues or patches related to this error message. You can also reach out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the UDM_MSG518 error and ensure that the escalation reasons are correctly managed in your SAP system.