How To Fix UDM_MSG518 - Event &1 changes the escalation reason; enter the escalation reason


UDM_MSG518 - Overview

  • Message type: E = Error

  • Message class: UDM_MSG - FSCM-DM: Messages

  • Message number: 518

  • Message text: Event &1 changes the escalation reason; enter the escalation reason

  • Show details Hide details


  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message UDM_MSG518 - Event &1 changes the escalation reason; enter the escalation reason ?
    The SAP error message UDM_MSG518 typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management modules, particularly when dealing with escalations in service requests or incidents. This message indicates that an event has occurred that changes the escalation reason for a particular service request or incident, and the user is required to enter a new escalation reason.
    
    Cause: The error is triggered when: An event related to a service request or incident occurs that necessitates a change in the escalation reason. The system detects that the current escalation reason is no longer valid or applicable due to the event that has taken place. The user has not provided a new escalation reason after the event has occurred.
    Solution: To resolve this error, follow these steps: Identify the Event: Determine what event has occurred that triggered the need for a new escalation reason. This could be a change in status, priority, or any other

    Already have an account? Login here!




Instant HelpGet instant SAP help. Sign up for our Free Essentials Plan.


Related SAP Error Messages

Click the links below to see the following related messages:

Click on this link to search all SAP messages.


Rating
The AI Support Assistant is great. It provides comprehensive assistance even on the most difficult issues. I highly recommend this service.
Rate 1
John Jordan
SAP Consultant & Author