How To Fix UDM_MSG518 - Event &1 changes the escalation reason; enter the escalation reason

UDM_MSG518 - Overview

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 518

• Message text: Event &1 changes the escalation reason; enter the escalation reason

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG518 - Event &1 changes the escalation reason; enter the escalation reason ?

  The SAP error message UDM_MSG518 typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management modules, particularly when dealing with escalations in service requests or incidents. This message indicates that an event has occurred that changes the escalation reason for a particular service request or incident, and the user is required to enter a new escalation reason.
  
  Cause:
  The error is triggered when:
  
  An event related to a service request or incident occurs that necessitates a change in the escalation reason.
  The system detects that the current escalation reason is no longer valid or applicable due to the event that has taken place.
  The user has not provided a new escalation reason after the event has occurred.
  
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Event: Determine what event has occurred that triggered the need for a new escalation reason. This could be a change in status, priority, or any other