How To Fix UDM_MSG189 - Enter the case ID for which you want to send a confirmation

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 189

• Message text: Enter the case ID for which you want to send a confirmation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG189 - Enter the case ID for which you want to send a confirmation ?

  The SAP error message UDM_MSG189, which states "Enter the case ID for which you want to send a confirmation," typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's case management functionalities. This error indicates that the system requires a specific case ID to proceed with the action of sending a confirmation, but it has not been provided.
  Cause:
  
  Missing Case ID: The most common cause of this error is that the user has not entered a case ID in the relevant field before attempting to send a confirmation.
  Incorrect Navigation: The user may have navigated to the confirmation sending function without properly selecting or creating a case.
  User Input Error: There may be a typographical error or misunderstanding regarding where to input the case ID.
  
  Solution:
  
  Enter Case ID: Ensure that you enter a valid case ID in the designated field before attempting to send the confirmation. This ID should correspond to an existing case in the system.
  Check Case Status: Verify that the case you are trying to send a confirmation for is in a status that allows for confirmation to be sent.
  Review Navigation Steps: Make sure you are following the correct steps to reach the confirmation sending function. If necessary, refer to the user manual or training materials for guidance.
  Consult with IT Support: If you are certain that you are entering the correct case ID and still encountering the error, it may be beneficial to consult with your IT support team or SAP administrator. They can check for any underlying issues with the system or user permissions.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for your specific version of the software for detailed instructions on case management and sending confirmations.
  User Training: If you are new to the system, consider undergoing training sessions that cover case management functionalities.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to resolve the UDM_MSG189 error and successfully send the confirmation for the desired case.