How To Fix U9018 - No service products exist (T399A)

SAP Error Message - Details

• Message type: E = Error

• Message class: U9 - Message Class for Output in Application Log

• Message number: 018

• Message text: No service products exist (T399A)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message U9018 - No service products exist (T399A) ?

  The SAP error message U9018 "No service products exist (T399A)" typically occurs when the system is unable to find any service products in the relevant configuration or master data. This error is often related to the service management or service order processing modules in SAP.
  Cause:
  
  Missing Service Products: The most common cause is that there are no service products defined in the system for the relevant configuration or criteria.
  Incorrect Configuration: The configuration settings for service products may not be set up correctly, leading to the system not being able to retrieve the necessary data.
  Data Inconsistency: There may be inconsistencies or missing entries in the T399A table, which is used to store service product information.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access service products.
  
  Solution:
  
  
  Check Service Products: Verify that service products are defined in the system. You can do this by checking the relevant master data in the service management module.
  
  Navigate to the service product master data and ensure that the necessary entries exist.
  
  
  
  Review Configuration: Ensure that the configuration settings for service products are correctly set up. This may involve checking the customizing settings in SPRO.
  
  Go to SPRO ? Cross-Application Components ? Service Management ? Service Products ? Define Service Products.
  
  
  
  Data Consistency Check: If you suspect data inconsistency, you may need to run a consistency check or consult with your SAP Basis team to ensure that the T399A table is populated correctly.
  
  
  User Authorizations: Check if the user encountering the error has the necessary authorizations to access service products. This can be done by reviewing the user's roles and authorizations in the system.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to service products and the specific error message for additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  T399A Table: This table contains the service product data. You can check its entries using transaction SE11 (Data Dictionary).
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IW31/IW32: For creating and changing service orders.
  CRMD_ORDER: For managing service-related transactions.
  
  
  SAP Notes: Search for SAP Notes related to error U9018 for any specific patches or updates that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.