How To Fix U6062 - User &1 is proposed as the agent for this entry

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 062

• Message text: User &1 is proposed as the agent for this entry

What causes this issue?

The entry from the error extract table has not yet been allocated to an
agent. Your user name was proposed as the agent for this entry.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you do not want to process this entry you can delete the proposal in
'special entries'.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6062 - User &1 is proposed as the agent for this entry ?

  The SAP error message U6062 indicates that a user is proposed as the agent for a specific entry, but there may be an issue with the assignment or the user’s authorization. This message typically arises in the context of workflow management or business process management within SAP.
  Cause:
  
  User Assignment: The user mentioned in the error message is being proposed as the agent for a task or workflow item, but there may be issues with their assignment.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the workflow or task.
  Workflow Configuration: There may be a misconfiguration in the workflow settings that leads to the incorrect assignment of the user as the agent.
  User Status: The user may be inactive or not properly set up in the system.
  
  Solution:
  
  
  Check User Assignment:
  
  Verify that the user is correctly assigned to the relevant role or task in the workflow.
  Ensure that the user is active and has the correct status in the system.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to act as an agent for the task.
  Use transaction codes like SU01 to review and modify user authorizations if necessary.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that the agent assignment logic is set up correctly.
  Use transaction codes like SWDD (Workflow Builder) to analyze and adjust the workflow settings.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the user can now act as the agent without encountering the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to the workflow or task in question.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Items by Frequency), and SWI2_DURA (Work Items by Duration) for monitoring and managing workflow items.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the U6062 error and ensure that the user can function as the agent for the specified entry.