How To Fix TWBHS055 - The target system is not a Solution Manager with CRM Helpdesk

SAP Error Message - Details

• Message type: E = Error

• Message class: TWBHS - Test Workbench messages

• Message number: 055

• Message text: The target system is not a Solution Manager with CRM Helpdesk

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message TWBHS055 - The target system is not a Solution Manager with CRM Helpdesk ?

  The SAP error message TWBHS055 indicates that the target system you are trying to connect to is not recognized as a Solution Manager system with CRM Helpdesk capabilities. This error typically arises when there is an attempt to perform operations that require integration with SAP Solution Manager, but the target system does not meet the necessary prerequisites.
  Cause:
  
  Incorrect System Configuration: The target system may not be configured as a Solution Manager or may not have the necessary components for CRM Helpdesk.
  Missing Components: The required components for CRM Helpdesk may not be installed or activated in the target system.
  Connection Issues: There may be issues with the connection settings between the systems, leading to misidentification of the target system.
  Version Compatibility: The version of the target system may not be compatible with the Solution Manager version you are using.
  
  Solution:
  
  Verify System Type: Ensure that the target system is indeed a Solution Manager system and has the CRM Helpdesk component installed. You can check this in the system's configuration settings.
  Check Installation: If the target system is supposed to be a Solution Manager with CRM Helpdesk, verify that all necessary components are installed and properly configured.
  Review Connection Settings: Check the RFC connection settings between the systems. Ensure that the connection is correctly set up and that the target system is reachable.
  System Landscape Configuration: Ensure that the system landscape is correctly defined in the Solution Manager. This includes checking the logical components and their assignments.
  Consult Documentation: Refer to SAP documentation for specific configuration steps related to Solution Manager and CRM Helpdesk integration.
  SAP Notes: Check for any relevant SAP Notes that may address this issue. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  SAP Solution Manager: A centralized management tool for SAP systems that provides functionalities for application lifecycle management, including CRM Helpdesk.
  CRM Helpdesk: A component of SAP CRM that provides tools for managing customer service and support processes.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the system configuration.
  
  By following these steps, you should be able to identify the cause of the TWBHS055 error and implement a solution to resolve it.