How To Fix TT351 - Transaction & canceled by the user

SAP Error Message - Details

• Message type: E = Error

• Message class: TT - Extended Computer Aided Test Tool (eCATT) messages

• Message number: 351

• Message text: Transaction & canceled by the user

What causes this issue?

The transaction was terminated by the user.

System Response

User interaction takes place in foreground processing of a transaction.
In CATT procedures this transaction end is not generally interpreted as
a positive result.

How to fix this error?

Execute the transaction in CATT without user intervention until the
expected end.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TT351 - Transaction & canceled by the user ?

  The SAP error message TT351, which states "Transaction & canceled by the user," typically indicates that a user has manually canceled a transaction or that the transaction was interrupted by the user for some reason. This can happen in various scenarios, such as during data entry, processing, or when navigating through the SAP interface.
  Causes:
  
  User Intervention: The most common cause is that the user intentionally canceled the transaction, either by clicking a cancel button or closing the transaction window.
  Timeouts: If a transaction takes too long to process, the user might cancel it out of frustration or due to a misunderstanding of the system's response time.
  System Performance Issues: Slow system performance or network issues can lead users to believe that the transaction is stuck, prompting them to cancel it.
  Error Messages: If the system displays an error message that the user does not understand, they may choose to cancel the transaction.
  User Training: Lack of training or familiarity with the SAP system can lead to unintentional cancellations.
  
  Solutions:
  
  User Training: Ensure that users are adequately trained on how to navigate the SAP system and understand the implications of canceling transactions.
  System Performance Monitoring: Monitor system performance and address any issues that may cause delays in transaction processing. This can include checking server load, network speed, and database performance.
  Error Handling: Implement better error handling and messaging within the system to help users understand what is happening during a transaction and reduce the likelihood of cancellations.
  Timeout Settings: Review and adjust timeout settings if necessary, to ensure that users are not prompted to cancel transactions due to perceived delays.
  User Feedback: Encourage users to provide feedback on their experiences with the system, which can help identify common issues leading to transaction cancellations.
  
  Related Information:
  
  Transaction Logs: Check transaction logs to see if there are patterns or specific transactions that are frequently canceled. This can help identify underlying issues.
  SAP Notes: Look for any relevant SAP Notes or documentation that may address specific issues related to transaction cancellations.
  Support: If the issue persists and is affecting business processes, consider reaching out to SAP support for further assistance.
  
  By addressing the root causes and providing adequate support and training, organizations can reduce the frequency of this error and improve overall user experience with the SAP system.