How To Fix TRUST080 - License ticket for SAPCryptolib not found

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 080

• Message text: License ticket for SAPCryptolib not found

What causes this issue?

The license ticket for the SAPCryptolib (file DIR_INSTANCE/sec/ticket)
was not found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the access rights of the file and the directory.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST080 - License ticket for SAPCryptolib not found ?

  The SAP error message TRUST080 indicates that the license ticket for SAPCryptolib is missing or not found. This can occur in various scenarios, particularly when the SAP system is trying to use cryptographic functions that rely on the SAPCryptolib library, which requires a valid license.
  Cause
  
  Missing License Ticket: The most common cause is that the license ticket for SAPCryptolib has not been installed or is missing from the system.
  Expired License: The license ticket may have expired, which would prevent the library from functioning correctly.
  Incorrect Configuration: There may be issues with the configuration of the SAP system that prevent it from locating the license ticket.
  System Migration or Upgrade: If the system has been migrated or upgraded, the license ticket may not have been transferred correctly.
  
  Solution
  
  
  Check License Status:
  
  Use transaction code SLICENSE in the SAP GUI to check the status of your licenses. Look for the SAPCryptolib license and verify if it is present and valid.
  
  
  
  Install or Update License:
  
  If the license is missing or expired, you will need to obtain a new license ticket for SAPCryptolib. This can typically be done through the SAP Service Marketplace or by contacting SAP support.
  Once you have the new license, you can install it using transaction code SLICENSE. Follow the prompts to upload the new license file.
  
  
  
  Verify Configuration:
  
  Ensure that the configuration settings for SAPCryptolib are correct. This may involve checking the instance profile or other configuration files to ensure that they point to the correct license file.
  
  
  
  Check for System Updates:
  
  If the issue arose after a system upgrade or migration, ensure that all necessary components and licenses were properly transferred and configured.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be specific instructions or patches available.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and requirements.
  
  
  
  Related Information
  
  SAPCryptolib: This is a cryptographic library used by SAP systems for secure communication and data protection. It is essential for various security functions within the SAP environment.
  License Management: Proper license management is crucial for compliance and functionality within SAP systems. Regularly check and update licenses as needed.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLICENSE for license management and SM21 for system logs, which can help in troubleshooting.
  
  By following these steps, you should be able to resolve the TRUST080 error and ensure that your SAP system can utilize SAPCryptolib effectively.