How To Fix TRUST063 - Error when opening file

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 063

• Message text: Error when opening file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST063 - Error when opening file ?

  The SAP error message TRUST063 typically occurs when there is an issue with the digital signature of a file that you are trying to open in the SAP system. This error is related to the trust settings for digital signatures and can arise in various scenarios, such as when dealing with secure documents or files that require verification.
  Cause:
  
  Invalid or Missing Digital Signature: The file you are trying to open may not have a valid digital signature, or the signature may be missing.
  Trust Relationship Issues: The SAP system may not trust the certificate authority (CA) that issued the digital signature.
  Expired Certificates: The digital certificate used for signing may have expired.
  Configuration Issues: There may be misconfigurations in the SAP system regarding trust settings or certificate management.
  
  Solution:
  
  Check the Digital Signature: Verify that the file has a valid digital signature. You can do this by checking the properties of the file and ensuring that the signature is valid.
  Update Trust Settings: Ensure that the SAP system trusts the certificate authority that issued the digital signature. You may need to import the CA certificate into the SAP trust store.
  Renew Expired Certificates: If the certificate has expired, you will need to renew it and ensure that the new certificate is properly installed and trusted by the SAP system.
  Review Configuration: Check the configuration settings in the SAP system related to digital signatures and trust management. Ensure that they are set up correctly.
  Consult Documentation: Refer to SAP documentation or support resources for specific instructions on managing digital signatures and trust settings in your version of SAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.