How To Fix TRUST020 - Error saving PSE

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 020

• Message text: Error saving PSE

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST020 - Error saving PSE ?

  The SAP error message TRUST020 typically indicates an issue with saving the Personal Security Environment (PSE) in the SAP system. This error can occur due to various reasons, including permission issues, file system problems, or configuration errors. Below are some common causes, potential solutions, and related information for this error:
  Causes of TRUST020 Error
  
  Insufficient Permissions: The user may not have the necessary authorizations to save changes to the PSE.
  File System Issues: There may be problems with the underlying file system, such as insufficient disk space or file system corruption.
  Incorrect Configuration: The PSE may be incorrectly configured, leading to issues when trying to save it.
  Locked Files: The PSE files may be locked by another process or user, preventing modifications.
  SAP Kernel Issues: There may be bugs or issues in the SAP kernel version being used.
  
  Solutions
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to modify the PSE. This typically requires roles related to security and administration.
  
  
  
  Verify Disk Space:
  
  Check the file system where the PSE is stored to ensure there is sufficient disk space available. If the disk is full, free up space.
  
  
  
  Check File System Permissions:
  
  Ensure that the SAP instance has the correct permissions to write to the directory where the PSE is stored.
  
  
  
  Restart SAP Services:
  
  Sometimes, simply restarting the SAP services can resolve temporary locking issues or file access problems.
  
  
  
  Check for Locks:
  
  Use transaction codes like SM12 to check for any locks on the PSE files. If locks are found, investigate and resolve them.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues with the PSE or the specific version of SAP you are using.
  
  
  
  Update SAP Kernel:
  
  If you suspect a kernel issue, consider updating to the latest version of the SAP kernel, as newer versions may contain bug fixes.
  
  
  
  Use Transaction STRUST:
  
  Use transaction STRUST to manage the PSE and check for any inconsistencies or errors in the configuration.
  
  
  
  Related Information
  
  PSE (Personal Security Environment): This is a secure storage area for cryptographic keys and certificates used in SAP systems for secure communication.
  Transaction STRUST: This transaction is used to manage the PSE, including creating, modifying, and saving it.
  SAP Notes: Always refer to the SAP Notes for the latest information and patches related to specific errors. You can search for "TRUST020" in the SAP Support Portal for any specific notes related to this error.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.