How To Fix TR_AUSL268 - Delivery request &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: TR_AUSL - Software Delivery Composer Messages

• Message number: 268

• Message text: Delivery request &1 is locked by user &2

What causes this issue?

Delivery request &V1& is being edited by user &V2& therefore has an
editor lock. Changes to the delivery request cannot be made.

System Response

The action is continues, but the system switches to display mode.

How to fix this error?

Note that changes to the delivery request made by user &V2& may lead to
invalidation of the check results displayed in front of you.
You must therefore get in contact with this user to discuss and match
your actions.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TR_AUSL268 - Delivery request &1 is locked by user &2 ?

  The SAP error message TR_AUSL268 indicates that a delivery request is locked by a specific user. This typically occurs when a user is currently processing or has opened a delivery request, preventing other users from accessing or modifying it. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  User Lock: The delivery request is being edited or processed by another user, which locks the request for other users.
  Session Timeout: Sometimes, if a user has an open session that has timed out, it may still hold a lock on the delivery request.
  System Error: Occasionally, system errors or crashes can lead to locks not being released properly.
  
  Solutions:
  
  Wait for Release: If the user who has locked the delivery request is actively working on it, the simplest solution is to wait until they finish and release the lock.
  Identify the User: Use transaction code SM12 to view the list of locks in the system. You can identify the user who has locked the delivery request and check if they are still active.
  Unlock the Request: If the user is no longer active or if the lock is stale (e.g., due to a session timeout), an administrator can manually unlock the delivery request using transaction code SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check if any background processes are running that might be causing the lock.
  Review System Logs: Check system logs for any errors or issues that might have caused the lock to persist.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for errors.
  SE11: To check the data dictionary for the delivery request table.
  
  
  User Communication: If you identify the user who has locked the request, it may be helpful to communicate with them to understand their needs and coordinate access.
  Documentation: Refer to SAP documentation or support notes for more detailed troubleshooting steps related to locks and delivery requests.
  
  Best Practices:
  
  Encourage users to properly log off or close sessions when they are done to prevent unnecessary locks.
  Regularly monitor and manage locks in the system to ensure smooth operations.
  Implement training for users on how to handle delivery requests to minimize locking issues.
  
  If the problem persists or if you are unsure about unlocking a request, it is advisable to consult with your SAP Basis team or SAP support for further assistance.