How To Fix TR809 - User &1 does not exist in the system (or locked)

SAP Error Message - Details

• Message type: E = Error

• Message class: TR - Change and Transport System

• Message number: 809

• Message text: User &1 does not exist in the system (or locked)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TR809 - User &1 does not exist in the system (or locked) ?

  The SAP error message TR809 indicates that a user specified in a transaction or process does not exist in the system or is locked. This can occur in various scenarios, such as during transport requests, user authorizations, or when trying to execute certain transactions that require user validation.
  Causes:
  
  User Does Not Exist: The user ID specified in the transaction does not exist in the SAP system.
  User is Locked: The user ID exists but is locked due to multiple failed login attempts or administrative actions.
  Transport Request Issues: If the error occurs during a transport request, it may be due to the user who created or modified the request being locked or deleted.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to the system treating them as non-existent.
  
  Solutions:
  
  
  Check User Existence:
  
  Go to transaction SU01 (User Maintenance) and check if the user ID exists.
  If the user does not exist, you may need to create the user or correct the user ID in the transaction.
  
  
  
  Unlock User:
  
  If the user exists but is locked, you can unlock the user in transaction SU01 by selecting the user and choosing the "Unlock" option.
  Ensure that the user is aware of the lock and has resolved any issues that led to the lock.
  
  
  
  Review Transport Requests:
  
  If the error occurs during a transport request, check the transport logs and ensure that the user who created the transport request is still valid and active.
  If necessary, you may need to reassign the transport request to a valid user.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. You can use transaction SU53 to analyze authorization failures.
  If the user lacks the required roles or profiles, assign the necessary authorizations.
  
  
  
  Consult with Basis Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance. They can provide insights into user management and system configurations.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (to check user roles and authorizations)
  
  
  
  User Locking Mechanism: SAP locks users after a certain number of failed login attempts, which is configurable in the system settings.
  
  
  Transport Management: Understanding how transport requests work in SAP can help in troubleshooting issues related to user IDs in transport requests.
  
  
  By following these steps, you should be able to identify and resolve the TR809 error effectively.