How To Fix TN820 - Support Package equivalency violation accepted by user &1 (&2 ,&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 820

• Message text: Support Package equivalency violation accepted by user &1 (&2 ,&3)

What causes this issue?

One or more software components are upgraded to a new version. In order
to achieve the same maintenance level as in the old versions and to
avoid any possible data loss, you must include the Support Packages of
the new component versions in the upgrade queue which correspond to the
current maintenance status of the software component. This
recommendation was ignored by user &V1&. SAP therefore does <ZH>not
guarantee</> that inconsistencies will not occur and data will not be
lost as part of the upgrade process.

How to fix this error?

If the queue was only saved, it is possible to reset the queue. The
queue can also be reset if only the phases of the module "Preparation"
were already executed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN820 - Support Package equivalency violation accepted by user &1 (&2 ,&3) ?

  The SAP error message TN820 indicates a support package equivalency violation. This typically occurs when there is a mismatch between the support packages of different components in your SAP system. The message format is as follows:
  TN820 Support Package equivalency violation accepted by user &1 (&2, &3)
  Cause:
  
  
  Support Package Mismatch: The error usually arises when the installed support packages for different components are not compatible with each other. This can happen if:
  
  You have upgraded one component but not others.
  You have installed a support package that is not compatible with the current version of another component.
  
  
  
  Manual Overrides: Sometimes, users may manually override the checks, leading to this message being logged.
  
  
  Solution:
  
  
  Check Compatibility: Verify the compatibility of the support packages for the components involved. You can do this by:
  
  Consulting the SAP Support Package Stack (SPS) documentation.
  Using the SAP Maintenance Planner to check the compatibility of installed packages.
  
  
  
  Update Support Packages: If you find that there are mismatched support packages:
  
  Plan to update the components to compatible versions.
  Ensure that all components are updated to the latest support packages that are compatible with each other.
  
  
  
  Review SAP Notes: Check for any relevant SAP Notes that may address the specific components and versions you are working with. SAP Notes often provide guidance on how to resolve compatibility issues.
  
  
  Consult SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP Support for assistance. They can provide specific guidance based on your system configuration.
  
  
  Related Information:
  
  SAP Maintenance Planner: A tool that helps you plan and manage your SAP system landscape, including checking for compatibility between different components and support packages.
  SAP Notes: Regularly check for updates and notes related to your specific SAP version and components. SAP Notes can provide critical information regarding known issues and their resolutions.
  System Landscape Directory (SLD): Ensure that your SLD is up to date, as it can help in managing the components and their versions effectively.
  
  By following these steps, you should be able to address the TN820 error and ensure that your SAP system components are compatible with each other.