How To Fix TN788 - The OCS package &1 is not digitally signed (EPS file &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 788

• Message text: The OCS package &1 is not digitally signed (EPS file &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN788 - The OCS package &1 is not digitally signed (EPS file &2) ?

  The SAP error message TN788 indicates that an OCS (Online Correction Support) package is not digitally signed. This can occur when you are trying to import or install a support package or an add-on that has not been properly signed, which is a security measure to ensure the integrity and authenticity of the package.
  Cause:
  
  Missing Digital Signature: The OCS package you are trying to install does not have a valid digital signature.
  Corrupted Package: The package may have been corrupted during download or transfer, leading to the absence of a signature.
  Incorrect Package Version: The package may not be compatible with your current SAP system version or may not be intended for your system.
  Manual Modifications: If the package was manually modified after being downloaded, it may lose its digital signature.
  
  Solution:
  
  Download the Package Again: Ensure that you download the OCS package directly from the SAP Service Marketplace or the appropriate SAP support portal. This ensures that you get the latest and correctly signed version.
  Check Package Integrity: Verify the integrity of the downloaded package. You can use checksums or hash values provided by SAP to ensure that the package has not been corrupted.
  Use the Correct Version: Make sure that the package you are trying to install is compatible with your SAP system version. Check the release notes or documentation for compatibility information.
  Contact SAP Support: If you continue to face issues, consider reaching out to SAP support for assistance. They can provide guidance and may be able to supply a correctly signed version of the package.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes issues with package signing can be resolved with system updates.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific package you are trying to install. There may be known issues or additional steps required for installation.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for guidelines on handling OCS packages and troubleshooting installation issues.
  
  By following these steps, you should be able to resolve the TN788 error and successfully install the required OCS package.