How To Fix TN767 - The queue does not contain any CRM-relevant packages (no action required)

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 767

• Message text: The queue does not contain any CRM-relevant packages (no action required)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN767 - The queue does not contain any CRM-relevant packages (no action required) ?

  The SAP error message TN767, which states "The queue does not contain any CRM-relevant packages (no action required)," typically occurs in the context of SAP CRM (Customer Relationship Management) systems when dealing with the middleware or data transfer between different SAP systems (like SAP CRM and SAP ERP).
  Cause:
  
  No Relevant Data: The error indicates that the queue being processed does not have any packages that are relevant to CRM. This can happen if there are no changes or updates in the source system that need to be sent to the CRM system.
  Queue Configuration: The configuration of the queues may not be set up correctly, or the data being processed may not be relevant to the CRM application.
  Data Transfer Issues: There may be issues with the data transfer process, such as filters that exclude certain types of data from being sent to the CRM system.
  
  Solution:
  
  Check Queue Status: Verify the status of the queue in transaction code SMQ1 (for outbound queues) or SMQ2 (for inbound queues). Ensure that there are no other errors or issues present.
  Review Data Changes: Check if there are any changes in the source system that should be relevant to CRM. If there are no changes, then the message is informational, and no action is required.
  Queue Configuration: Review the configuration of the queues to ensure that they are set up correctly to handle the relevant data. This may involve checking the settings in transaction SPRO under the CRM middleware settings.
  Monitoring and Logs: Use transaction SLG1 to check the application logs for any related messages that might provide more context on the issue.
  Reprocess Queue: If you believe there should be relevant data, you can try to reprocess the queue or trigger the data transfer manually to see if it resolves the issue.
  
  Related Information:
  
  Middleware Configuration: Understanding the middleware configuration between SAP systems is crucial. This includes knowing how to set up and manage queues, as well as how to monitor data transfers.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM and middleware to understand the expected behavior and configuration settings.
  
  In summary, the TN767 error is generally not a critical issue but rather an informational message indicating that there are no relevant packages to process. If you are expecting data to be transferred, further investigation into the queue and data changes is warranted.