How To Fix TN764 - The packages were reset

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 764

• Message text: The packages were reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN764 - The packages were reset ?

  The SAP error message TN764, which states "The packages were reset," typically occurs in the context of SAP's transport management system (TMS) or during the transport of objects between different SAP systems. This error can arise due to various reasons, including issues with the transport directory, network problems, or inconsistencies in the transport configuration.
  Causes:
  
  Network Issues: Temporary network disruptions can lead to the reset of transport packages.
  Transport Directory Problems: Issues with the transport directory (e.g., missing files, incorrect permissions) can cause the transport process to fail.
  Transport Configuration Errors: Misconfigurations in the transport landscape or TMS settings can lead to this error.
  System Performance: High load on the SAP system or database can cause timeouts and result in package resets.
  Transport Lock: If a transport request is locked by another process, it may lead to a reset.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the source and target systems. Test the connection and resolve any connectivity problems.
  Review Transport Directory: Verify that the transport directory is correctly set up and that all necessary files are present. Check for any permission issues that might prevent access to the transport files.
  TMS Configuration: Review the transport management system configuration to ensure that all settings are correct. You can use transaction code STMS to access TMS and check the configuration.
  Monitor System Performance: Check the performance of the SAP system and database. If the system is under heavy load, consider scheduling transports during off-peak hours.
  Check for Locks: Use transaction SE03 (Transport Organizer Tools) to check for any locks on the transport request. If a lock is found, you may need to unlock it or wait for the other process to complete.
  Retry the Transport: After addressing any identified issues, retry the transport process. If the error persists, consider re-exporting the transport request.
  
  Related Information:
  
  Transaction Codes: 
  
  STMS: Transport Management System
  SE03: Transport Organizer Tools
  SE09/SE10: Transport Requests
  
  
  SAP Notes: Check SAP Notes for any specific fixes or patches related to this error. You can search for relevant notes in the SAP Support Portal.
  Logs: Review the transport logs for more detailed error messages that can provide additional context on the issue.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.