How To Fix TN714 - Installed software cannot process the archive

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 714

• Message text: Installed software cannot process the archive

What causes this issue?

The software that was installed to manage compressed files (CAR) cannot
interpret the data format of the transferred file. The file was created
with a higher version that is not installed on your application server.

System Response

The file was saved on the application server in the '$(DIR_TRANS)/tmp'
directory, but it could not be decompressed.

How to fix this error?

Install SAPCAR to manage compressed files.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN714 - Installed software cannot process the archive ?

  The SAP error message TN714, which states "Installed software cannot process the archive," typically occurs when there is an issue with the software version or compatibility of the components involved in processing the archive. This error can arise in various contexts, such as during the import of transport requests or when dealing with archived data.
  Causes:
  
  Version Mismatch: The version of the software that is trying to process the archive may not be compatible with the version of the archive itself.
  Corrupted Archive: The archive file may be corrupted or incomplete, preventing it from being processed correctly.
  Missing Components: Required components or add-ons that are necessary for processing the archive may not be installed or activated in the SAP system.
  Incorrect Configuration: Configuration settings in the SAP system may not be set up correctly to handle the archive.
  
  Solutions:
  
  Check Software Versions: Ensure that the version of the SAP software you are using is compatible with the archive. You may need to upgrade or patch your SAP system.
  Validate the Archive: Check the integrity of the archive file. If it is corrupted, you may need to obtain a new copy of the archive.
  Install Missing Components: Verify that all necessary components and add-ons are installed and activated in your SAP system. Consult the SAP documentation for the specific requirements.
  Review Configuration Settings: Check the configuration settings related to archiving and transport management in your SAP system. Make sure they are set up correctly.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for archiving and transport management for more detailed information on handling archives.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction codes like SM21 or ST22) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the TN714 error in your SAP system.