How To Fix TN387 - Support Package queue redefined...

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 387

• Message text: Support Package queue redefined...

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN387 - Support Package queue redefined... ?

  The SAP error message TN387, which states "Support Package queue redefined," typically occurs in the context of managing support packages and transport requests in the SAP system. This error can arise when there is a conflict or inconsistency in the support package queue, often due to changes made to the queue or the transport requests associated with it.
  Causes:
  
  Manual Changes: If someone manually modifies the support package queue while a transport request is being processed, it can lead to this error.
  Multiple Users: If multiple users are trying to modify the support package queue simultaneously, it can cause conflicts.
  System Lock: The system might be in a locked state due to ongoing processes, leading to inconsistencies.
  Transport Request Issues: Problems with the transport requests themselves, such as missing or incomplete requests, can trigger this error.
  
  Solutions:
  
  Check Queue Status: Review the status of the support package queue using transaction codes like SPAM or SAINT. Ensure that there are no pending or incomplete requests.
  Release Locks: If the system is locked, you may need to release any locks. This can be done by checking transaction SM12 for lock entries and removing any unnecessary locks.
  Consistency Check: Perform a consistency check on the transport requests and the support package queue. Ensure that all requests are correctly defined and that there are no conflicts.
  Recreate the Queue: If the queue is corrupted, you may need to recreate it. This can involve deleting the existing queue and creating a new one, but be cautious and ensure you have backups.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that can resolve the issue.
  System Restart: In some cases, a system restart may help clear temporary issues that are causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPAM (Support Package Manager) and SAINT (Add-On Installation Tool) for managing support packages.
  SAP Notes: Regularly check for SAP Notes related to support package management and transport issues, as they can provide specific guidance and solutions.
  Documentation: Review SAP documentation on transport management and support package installation for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.