How To Fix TN117 - The Support Package queue was confirmed

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 117

• Message text: The Support Package queue was confirmed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN117 - The Support Package queue was confirmed ?

  The SAP error message TN117, which states "The Support Package queue was confirmed," typically indicates that there is an issue with the processing of support packages in the SAP system. This message is often related to the transport management system (TMS) and can occur during the import of support packages or when managing transport requests.
  Cause:
  
  Transport Queue Issues: The error may arise if there are issues with the transport queue, such as a transport request being locked or not being processed correctly.
  Dependencies: There may be dependencies between support packages that are not being met, leading to a confirmation issue.
  System Configuration: Incorrect configuration of the transport management system can lead to problems in processing support packages.
  Transport Directory Issues: Problems with the transport directory or file system can also cause this error.
  
  Solution:
  
  
  Check Transport Queue: 
  
  Use transaction code STMS to check the transport queue. Ensure that there are no locked requests or issues with the transport directory.
  If there are locked requests, you may need to unlock them or resolve any issues preventing their processing.
  
  
  
  Review Dependencies: 
  
  Check if there are any dependencies for the support packages you are trying to import. Ensure that all prerequisite packages are imported first.
  
  
  
  Transport Management Configuration: 
  
  Verify the configuration of the transport management system. Ensure that all settings are correct and that the transport routes are properly defined.
  
  
  
  Check Logs: 
  
  Review the transport logs for any additional error messages or warnings that may provide more context about the issue. You can find logs in transaction STMS under the "Import Overview" section.
  
  
  
  Reconfirm the Queue: 
  
  Sometimes, simply reconfirming the transport queue can resolve the issue. You can do this by selecting the transport request and choosing the option to confirm it again.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  
  System Restart: 
  
  In some cases, restarting the SAP system can help clear temporary issues that may be causing the error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STMS (Transport Management System), SE01 (Transport Organizer), and SE09 (Workbench Organizer) for managing transport requests.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you have a support contract.
  Documentation: Review SAP documentation related to transport management and support package installation for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the TN117 error in your SAP system.