How To Fix TK365 - Exception: SAP object although customer name range

SAP Error Message - Details

• Message type: E = Error

• Message class: TK - Transport Organizer

• Message number: 365

• Message text: Exception: SAP object although customer name range

What causes this issue?

Although the object &V2& &V1& is located in the customer name range
containing objects beginning with "Z" or "Y", this name is reserved for
an SAP object.
These exceptional objects are very rare.
For technical reasons, these objects need to remain in the customer
name range.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the object under another name. You should create this object in
the package proposed by SAP only if you are prompted do so by SAP. You
cannot create this object in a local package ($,T packages).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TK365 - Exception: SAP object although customer name range ?

  The SAP error message TK365, which states "Exception: SAP object although customer name range," typically occurs in the context of SAP's pricing and condition management. This error can arise when there is an issue with the configuration of condition records, particularly when dealing with customer-specific pricing or discounts.
  Cause:
  
  Missing or Incorrect Condition Records: The error may occur if there are no valid condition records for the specified customer or if the records are not properly configured.
  Customer Master Data Issues: If the customer master data is incomplete or incorrect, it can lead to this error. This includes missing customer-specific pricing information.
  Condition Type Configuration: The condition type may not be set up correctly to handle customer-specific pricing.
  Access Sequence Issues: The access sequence defined for the condition type may not include the necessary fields to retrieve the correct pricing information for the customer.
  
  Solution:
  
  
  Check Condition Records: 
  
  Go to the transaction code VK11 (Create Condition) or VK12 (Change Condition) to verify if the condition records for the specific customer and material are correctly maintained.
  Ensure that the records exist for the relevant condition type and that they are valid for the pricing date.
  
  
  
  Review Customer Master Data:
  
  Use transaction code XD02 (Change Customer) to check the customer master data. Ensure that the customer is assigned to the correct sales area and that all necessary fields are filled out.
  
  
  
  Verify Condition Type Configuration:
  
  Check the configuration of the condition type in the customizing settings (transaction code SPRO). Ensure that the condition type is set up to allow customer-specific pricing.
  
  
  
  Access Sequence Configuration:
  
  Review the access sequence associated with the condition type. Ensure that it includes the necessary fields (like customer, material, etc.) to retrieve the correct pricing information.
  
  
  
  Testing: 
  
  After making the necessary adjustments, test the pricing procedure again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VK11, VK12: For creating and changing condition records.
  XD02: For changing customer master data.
  SPRO: For accessing the SAP Customizing Implementation Guide (IMG) to check configuration settings.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on pricing procedures, condition records, and customer master data management.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in pricing and condition management.