How To Fix THTMLB112 - Upload of file &1 was not completed because of a virus scan error

SAP Error Message - Details

• Message type: E = Error

• Message class: THTMLB - Messages in the environment of THTMLB tag library

• Message number: 112

• Message text: Upload of file &1 was not completed because of a virus scan error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message THTMLB112 - Upload of file &1 was not completed because of a virus scan error ?

  The SAP error message THTMLB112 indicates that the upload of a file was not completed due to a virus scan error. This typically occurs when the file being uploaded is flagged by the system's virus scanning mechanism as potentially harmful or infected.
  Cause:
  
  Virus Scan Configuration: The SAP system is configured to perform virus scans on files being uploaded. If the virus scanner detects a potential threat, it will block the upload.
  File Type: Certain file types may be more likely to trigger virus scan errors, especially executable files or files with macros.
  File Content: The content of the file itself may contain patterns or signatures that are recognized as malicious by the virus scanner.
  Outdated Virus Definitions: If the virus scanner's definitions are outdated, it may incorrectly flag safe files as threats.
  
  Solution:
  
  Check Virus Scanner Logs: Review the logs of the virus scanner to identify why the file was flagged. This can provide insight into whether the file is genuinely a threat or a false positive.
  Update Virus Definitions: Ensure that the virus scanner's definitions are up to date. This can help reduce false positives and improve detection accuracy.
  File Review: Manually inspect the file being uploaded to ensure it is safe. If you have access to a different virus scanner, you can scan the file with that tool as well.
  Whitelist the File: If you determine that the file is safe and the virus scanner is incorrectly flagging it, you may need to whitelist the file type or specific file in the virus scanner settings (this should be done with caution).
  Contact IT Support: If you are unable to resolve the issue, contact your IT support team for assistance. They may need to adjust the virus scanning settings or investigate further.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to virus scanning and file uploads.
  System Configuration: Review the configuration settings for the virus scanner integrated with your SAP system. This may include settings for file types, scanning frequency, and response actions.
  User Permissions: Ensure that the user attempting the upload has the necessary permissions to upload files and that there are no restrictions in place that could cause issues.
  
  By following these steps, you should be able to diagnose and resolve the THTMLB112 error in your SAP system.