How To Fix TG796 - List of connected application servers could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: TG - Messages for Upgrade Repository Switch

• Message number: 796

• Message text: List of connected application servers could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TG796 - List of connected application servers could not be determined ?

  The SAP error message TG796, which states "List of connected application servers could not be determined," typically indicates an issue with the SAP system's ability to retrieve or display the list of application servers that are part of the SAP landscape. This can occur for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the database or other components.
  Configuration Issues: The SAP system might not be properly configured to recognize the application servers. This could be due to incorrect entries in the instance profile or the SAP kernel.
  SAP Router Issues: If you are using an SAP router, there may be issues with the router configuration or connectivity.
  System Load: High system load or performance issues can sometimes prevent the system from retrieving the list of application servers.
  Authorization Issues: The user may not have the necessary authorizations to view the list of application servers.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the application server and the database or other servers.
  Review Configuration: 
  
  Check the instance profile settings in the SAP system to ensure that the application servers are correctly defined.
  Verify the SAPGUI settings and ensure that the correct system ID and instance number are being used.
  
  
  SAP Router Configuration: If applicable, check the SAP router settings to ensure that they are correctly configured and that there are no connectivity issues.
  System Performance: Monitor the system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  User Authorizations: Verify that the user has the necessary authorizations to access the list of application servers. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  Restart Services: Sometimes, simply restarting the SAP services or the application server can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide detailed troubleshooting steps and solutions.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Transaction Codes: Use transaction codes like SM51 to view the list of application servers and SM66 to monitor the global work process overview.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.