How To Fix TG387 - *** - in customer name range

SAP Error Message - Details

• Message type: E = Error

• Message class: TG - Messages for Upgrade Repository Switch

• Message number: 387

• Message text: *** - in customer name range

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TG387 - *** - in customer name range ?

  The SAP error message TG387 typically indicates an issue related to the customer name range in the system. This error can occur when there is a problem with the customer master data, particularly when the system is unable to find a valid customer name within the specified range.
  Cause:
  
  Invalid Customer Name: The customer name being entered may not exist in the system or may be incorrectly formatted.
  Name Range Configuration: There may be an issue with the configuration of the name range in the system, such as overlapping ranges or incorrect settings.
  Data Consistency Issues: There could be inconsistencies in the customer master data that prevent the system from recognizing the customer name.
  Authorization Issues: The user may not have the necessary permissions to access or modify the customer data.
  
  Solution:
  
  Verify Customer Name: Check the customer name being entered to ensure it is correct and exists in the system. You can do this by searching for the customer in the customer master data.
  Check Name Range Configuration: Review the configuration settings for the customer name range in the SAP system. Ensure that the ranges are correctly defined and do not overlap.
  Data Consistency Check: Run data consistency checks to identify any issues with the customer master data. This may involve using transaction codes like SE11 or SE16 to inspect the relevant tables.
  User Authorization: Ensure that the user has the necessary authorizations to access and modify customer data. This may involve checking roles and permissions in the user profile.
  Consult Documentation: Refer to SAP documentation or support notes related to error TG387 for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or fixes related to error TG387. You can search for notes in the SAP Support Portal.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the TG387 error message in SAP.