How To Fix TD331 - Multi-byte character set & is not supported by SAPscript

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 331

• Message text: Multi-byte character set & is not supported by SAPscript

What causes this issue?

SAPscript tried to process a text which is encoded in a multi-byte
character set.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

SAPscript can only decode texts which are stored in a single-byte
character set. Each character of this character set can only be coded
by a single byte, not by two or more. Please only use single-byte
character sets as the character set for font families.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD331 - Multi-byte character set & is not supported by SAPscript ?

  The SAP error message TD331 indicates that the multi-byte character set you are trying to use is not supported by SAPscript. This typically occurs when you are attempting to print or display text that includes characters from a multi-byte character set (such as certain Asian languages) in a format that SAPscript does not support.
  Cause:
  
  Unsupported Character Set: The character set you are using (e.g., UTF-8, Shift-JIS) is not compatible with SAPscript, which primarily supports single-byte character sets.
  Incorrect Form Settings: The SAPscript form you are using may not be configured to handle multi-byte characters.
  Font Issues: The fonts used in the SAPscript may not support the required characters.
  
  Solution:
  
  Use Smart Forms or Adobe Forms: If possible, switch to using Smart Forms or Adobe Forms, which have better support for multi-byte character sets and can handle a wider range of characters.
  Check Form Settings: Ensure that the SAPscript form is set up correctly. You may need to adjust the settings to support the required character set.
  Font Configuration: Make sure that the fonts used in your SAPscript are capable of displaying the characters you need. You may need to install additional fonts or configure existing ones.
  Character Set Conversion: If you must use SAPscript, consider converting the text to a supported character set before processing it in SAPscript.
  SAP Notes: Check for any relevant SAP Notes that may address this issue. SAP frequently updates its software and may have provided patches or workarounds for specific character set issues.
  
  Related Information:
  
  SAPscript vs. Smart Forms: SAPscript is an older technology for form printing, while Smart Forms and Adobe Forms are more modern and flexible, with better support for various character sets.
  Multi-byte Character Sets: These are character encodings that can represent a wide range of characters, especially for languages like Chinese, Japanese, and Korean. Examples include UTF-8 and UTF-16.
  SAP Documentation: Refer to the official SAP documentation for more details on character set support and form configuration.
  
  If you continue to experience issues, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific environment and requirements.