How To Fix TD316 - Unknown PostScript character name &

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 316

• Message text: Unknown PostScript character name &

What causes this issue?

A PostScript character name was used in the fontmetrics file which is
not recognized by the SAP System.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The character names recognized by the SAP System are maintained in
Table TCP00. Other character names cannot appear in AFM fontmetrics
files as they cannot be assigned by the SAP System. Please remove the
line with the character name from the fontmetrics file.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD316 - Unknown PostScript character name & ?

  The SAP error message TD316, which states "Unknown PostScript character name &," typically occurs when there is an issue with the PostScript output generated by SAPscript or Smart Forms. This error indicates that the PostScript interpreter encountered a character name that it does not recognize, which can happen for several reasons.
  Causes:
  
  Unsupported Characters: The PostScript output may contain characters that are not supported by the printer or the PostScript interpreter being used.
  Font Issues: The font being used in the SAPscript or Smart Form may not be properly defined or may not be available on the printer.
  Corrupted Output: The output generated may be corrupted or improperly formatted, leading to unrecognized character names.
  Incorrect Configuration: The printer configuration in SAP may not match the capabilities of the physical printer, leading to issues with character rendering.
  
  Solutions:
  
  Check Fonts: Ensure that the fonts used in the SAPscript or Smart Form are supported by the printer. You may need to switch to a different font that is known to work with your printer.
  Update Printer Configuration: Verify the printer settings in SAP. Make sure that the correct device type is selected and that it matches the capabilities of the physical printer.
  Test with Different Output: Try generating a simple output (like a basic text document) to see if the error persists. This can help isolate whether the issue is with specific content or a broader configuration problem.
  Review PostScript Output: If possible, review the generated PostScript output for any unusual characters or formatting issues that could be causing the error.
  Use Alternative Output Formats: If the issue persists, consider using a different output format (like PDF) instead of PostScript, if your workflow allows for it.
  Consult Documentation: Check SAP documentation or support notes for any known issues related to the specific printer model or SAP version you are using.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Printer Documentation: Refer to the printer's user manual or technical documentation for information on supported fonts and character sets.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  
  If the problem persists after trying these solutions, it may be beneficial to reach out to SAP support for further assistance.