How To Fix TAX_TXJCD864 - Communication error with the external tax system (&)

SAP Error Message - Details

• Message type: E = Error

• Message class: TAX_TXJCD - Tax Jurisdiction Code

• Message number: 864

• Message text: Communication error with the external tax system (&)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TAX_TXJCD864 - Communication error with the external tax system (&) ?

  The SAP error message TAX_TXJCD864 indicates a communication error with the external tax system. This error typically arises when SAP is unable to connect to or communicate with the external tax calculation service, which is often used for determining tax rates and calculations based on various parameters.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external tax service.
  Configuration Errors: Incorrect configuration settings in the SAP system for the external tax service can lead to communication failures.
  Service Availability: The external tax service may be down or experiencing issues, preventing successful communication.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the external tax service.
  Incorrect Credentials: If the external service requires authentication, incorrect credentials can lead to communication errors.
  Timeouts: The request to the external tax service may be timing out due to slow response times or heavy load on the service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external tax service. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in SAP for the external tax service. Ensure that the endpoint URL, port, and any other required parameters are correctly set.
  Service Status: Check the status of the external tax service to ensure it is operational. If the service is down, you may need to wait until it is restored.
  Firewall Rules: Review firewall settings to ensure that traffic to and from the external tax service is allowed.
  Validate Credentials: If the external service requires authentication, ensure that the credentials (username, password, API keys) are correct and have not expired.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP configuration for the external tax service.
  Logs and Traces: Check the SAP application logs and traces for more detailed error messages that can provide additional context about the communication failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific error message for any patches or updates that may address known issues.
  Documentation: Review the documentation for the external tax service to ensure that you are following the correct integration procedures.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external tax service for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the communication error with the external tax system.