How To Fix T5149 - Unknown error occurred (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 149

• Message text: Unknown error occurred (see long text)

What causes this issue?

The external software has reported an error with the return code &V1&.
This return code does not exist in the interface. Therefore, more
detailed information is not available.
Further information on the external software component:
&V2&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The return code for the underlying CTI software is: &V3&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5149 - Unknown error occurred (see long text) ?

  The SAP error message T5149, which states "Unknown error occurred (see long text)," is a generic error message that can arise in various contexts within the SAP system. This message typically indicates that the system encountered an unexpected issue that it could not categorize or identify more specifically.
  Possible Causes:
  
  Data Issues: There may be inconsistencies or corruption in the data being processed.
  Configuration Problems: Incorrect configuration settings in the system can lead to unexpected behavior.
  Authorization Issues: The user may not have the necessary permissions to perform the action.
  System Bugs: There may be a bug in the SAP software or a specific transaction that is causing the error.
  Performance Issues: System performance problems, such as timeouts or resource limitations, can trigger this error.
  Custom Code: If there are custom developments or enhancements, they may not be functioning correctly.
  
  Solutions:
  
  Check Long Text: The first step is to check the long text associated with the error message for more specific details about the issue.
  Review Logs: Look at the application logs (transaction SLG1) or system logs (transaction SM21) for any related error messages or warnings that could provide more context.
  Data Validation: Ensure that the data being processed is valid and does not contain any inconsistencies.
  Configuration Review: Verify that the configuration settings related to the transaction or process are correct.
  User Authorizations: Check if the user has the necessary authorizations to perform the action that triggered the error.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Debugging: If you have access to development tools, consider debugging the transaction to identify where the error occurs.
  Contact SAP Support: If the issue persists and cannot be resolved, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Depending on where the error occurs, you may want to look into specific transaction codes related to the process you are working on.
  SAP Community: The SAP Community forums can be a valuable resource for finding others who may have encountered the same issue.
  Documentation: Review the official SAP documentation for the specific module or transaction to understand any prerequisites or known issues.
  
  Since T5149 is a generic error, the resolution may vary based on the specific context in which it occurs. Always ensure to gather as much information as possible to facilitate troubleshooting.