How To Fix T5133 - External program does not support this function (version < &1)

T5133 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 133

• Message text: External program does not support this function (version < &1)

What causes this issue?

Function &V2& was called and the system checked whether the external
CTI gateway software has the minimum required version &V1& for
executing the function. The version number of the software (&V4&),
which is saved on server &V3& in SAPphone system administration, is
used for the check. This version is not sufficient for executing the
function.

System Response

The system cannot execute the function, because the function is not
made available by the external CTI gateway software. An error would
terminate the RFC connection between the SAP System and the external
CTI gateway software.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Either the external CTI gateway software is an old version and does not
support the required function, or the version number has not been
updated. In the first case, a new version of the program must be
installed. In the second case, you should carry out a connection test
in the maintenance interface for server &V3&.

Error message extract from SAP system. Copyright SAP SE.

T5133 - Details

• The SAP error message T5133, which states "External program does not support this function (version < &1)," typically occurs when there is a compatibility issue between the SAP system and an external program or interface that it is trying to communicate with. This error often arises in scenarios involving integration with third-party applications, such as payroll systems, or when using specific functionalities that require a certain version of an external program.
  
  Cause:
  
  Version Mismatch: The external program or interface being called is an older version that does not support the functionality being requested by the SAP system.
  
  Configuration Issues: There may be incorrect configuration settings in the SAP system or the external program that lead to this error.
  Missing Updates: The external program may not have been updated to the latest version that includes the required functionality.
  
  
  Solution:
  
  Update the External Program: Ensure that the external program is updated to the latest version that supports the