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Message type: E = Error
Message class: T5 - SAPphone: Messages for telephony
Message number: 010
Message text: SAPphone &1: &2 (0x&3)
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
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T5010
- SAPphone &1: &2 (0x&3) ?The SAP error message T5010 typically relates to issues with the SAPphone configuration or communication settings in the SAP system. The message format indicates that there is a problem with the SAPphone service, which is used for telephony integration within SAP.
Cause:
- Configuration Issues: The SAPphone may not be properly configured in the system. This could include incorrect settings in the SAPphone profile or missing parameters.
- Network Issues: There may be network connectivity problems preventing the SAP system from communicating with the telephony server.
- Service Availability: The SAPphone service may not be running or may have crashed.
- Authorization Issues: The user may not have the necessary authorizations to access the SAPphone functionality.
- Version Compatibility: There may be compatibility issues between the SAP system and the telephony software being used.
Solution:
- Check Configuration: Review the SAPphone configuration settings in transaction
SPRO
orSICF
. Ensure that all parameters are correctly set.- Network Connectivity: Verify that the network connection between the SAP system and the telephony server is stable and operational. Use tools like
ping
ortraceroute
to diagnose connectivity issues.- Service Status: Check if the SAPphone service is running. You can do this by looking at the service management console or using transaction
SM51
to check the status of application servers.- User Authorizations: Ensure that the user has the necessary authorizations to use SAPphone. Check the user roles and profiles in transaction
SU01
.- Logs and Traces: Review the system logs (transaction
SM21
) and the application logs (transactionSLG1
) for any additional error messages that could provide more context.- Update Software: If there are known compatibility issues, consider updating the SAP system or the telephony software to the latest version.
Related Information:
If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.
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