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How To Fix T5010 - SAPphone &1: &2 (0x&3)


SAP Error Message - Details

  • Message type: E = Error

  • Message class: T5 - SAPphone: Messages for telephony

  • Message number: 010

  • Message text: SAPphone &1: &2 (0x&3)

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message T5010 - SAPphone &1: &2 (0x&3) ?

    The SAP error message T5010 typically relates to issues with the SAPphone configuration or communication settings in the SAP system. The message format indicates that there is a problem with the SAPphone service, which is used for telephony integration within SAP.

    Cause:

    1. Configuration Issues: The SAPphone may not be properly configured in the system. This could include incorrect settings in the SAPphone profile or missing parameters.
    2. Network Issues: There may be network connectivity problems preventing the SAP system from communicating with the telephony server.
    3. Service Availability: The SAPphone service may not be running or may have crashed.
    4. Authorization Issues: The user may not have the necessary authorizations to access the SAPphone functionality.
    5. Version Compatibility: There may be compatibility issues between the SAP system and the telephony software being used.

    Solution:

    1. Check Configuration: Review the SAPphone configuration settings in transaction SPRO or SICF. Ensure that all parameters are correctly set.
    2. Network Connectivity: Verify that the network connection between the SAP system and the telephony server is stable and operational. Use tools like ping or traceroute to diagnose connectivity issues.
    3. Service Status: Check if the SAPphone service is running. You can do this by looking at the service management console or using transaction SM51 to check the status of application servers.
    4. User Authorizations: Ensure that the user has the necessary authorizations to use SAPphone. Check the user roles and profiles in transaction SU01.
    5. Logs and Traces: Review the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages that could provide more context.
    6. Update Software: If there are known compatibility issues, consider updating the SAP system or the telephony software to the latest version.

    Related Information:

    • SAP Documentation: Refer to the official SAP documentation for SAPphone for detailed configuration steps and troubleshooting tips.
    • SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues with SAPphone.
    • Community Forums: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.

    If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.

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