How To Fix SY620 - Action not possible in SAP GUI for HTML. Use external debugging.

SAP Error Message - Details

• Message type: E = Error

• Message class: SY - ABAP/4 system messages

• Message number: 620

• Message text: Action not possible in SAP GUI for HTML. Use external debugging.

What causes this issue?

Direct debugging in SAP GUI for HTML using the classic debugger is no
longer supported.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use external debugging instead.
To do this, use ADT in Eclipse or SAP GUI for Windows and set external
breakpoints in the places where you want to start debugging. Then
restart the request that you want to debug.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SY620 - Action not possible in SAP GUI for HTML. Use external debugging. ?

  The SAP error message SY620 ("Action not possible") typically indicates that a certain action or operation cannot be performed in the SAP GUI for HTML (Web GUI) environment. This error can arise due to various reasons, including configuration issues, authorization problems, or limitations of the Web GUI itself.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Web GUI Limitations: Certain functionalities available in the traditional SAP GUI may not be supported in the Web GUI.
  Session Timeout: The session may have timed out, leading to the inability to perform actions.
  Configuration Issues: There may be issues with the configuration of the Web GUI or the specific transaction being accessed.
  Browser Compatibility: The browser being used may not be fully compatible with the SAP Web GUI.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 after the error occurs to see if there are any missing authorizations.
  
  
  
  Use SAP GUI for Windows:
  
  If the action is not supported in the Web GUI, try using the traditional SAP GUI for Windows, which may allow the action to be performed.
  
  
  
  Session Management:
  
  Refresh the session or log out and log back in to see if the issue persists.
  
  
  
  Browser Compatibility:
  
  Ensure that you are using a supported browser version. Check SAP notes for the latest compatibility information.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the Web GUI. This may involve checking the SAP NetWeaver settings or the specific transaction settings.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can use external debugging to trace the issue. This involves:
  
  Setting up an external debugger (like ABAP Debugger) to capture the process when the error occurs.
  Analyzing the code to identify where the action is failing.
  
  
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with transaction codes like SU53 for authorization checks and ST22 for dump analysis.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  
  Conclusion:
  The SY620 error can be frustrating, but by systematically checking authorizations, configurations, and compatibility, you can often resolve the issue. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.