How To Fix SWX013 - Callback to workflow system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SWX -

• Message number: 013

• Message text: Callback to workflow system failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWX013 - Callback to workflow system failed ?

  The SAP error message SWX013, which states "Callback to workflow system failed," typically occurs in the context of SAP Business Workflow. This error indicates that there was a failure in the communication between the workflow system and the application that is trying to trigger or interact with the workflow.
  Causes:
  
  Network Issues: There may be network connectivity problems between the application server and the workflow system.
  Configuration Errors: Incorrect configuration settings in the workflow or the application that is trying to call the workflow.
  Authorization Issues: The user or system trying to execute the workflow may not have the necessary authorizations.
  System Performance: High load on the system or performance issues may lead to timeouts or failures in processing the callback.
  Workflow Definition Issues: The workflow definition itself may have errors or inconsistencies that prevent it from being executed properly.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the application server and the workflow system. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration: Verify the configuration settings for the workflow and ensure that they are set up correctly. This includes checking the workflow template and any associated parameters.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to execute the workflow. You can use transaction codes like SU53 to analyze authorization issues.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider optimizing performance or scheduling the workflow execution during off-peak hours.
  Debug the Workflow: Use transaction SWI1 (Work Item Selection) to monitor the workflow and identify any specific issues. You can also use transaction SWI2_FREQ to analyze workflow frequency and performance.
  Check Workflow Logs: Review the workflow logs for any specific error messages or warnings that can provide more context about the failure.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SWI1: Work Item Selection
  SWI2_FREQ: Frequency Analysis of Workflows
  SWU3: Automatic Workflow Customizing
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on workflow configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.