How To Fix SWN067 - Error when sending message

SAP Error Message - Details

• Message type: E = Error

• Message class: SWN - WF Notif: Messages

• Message number: 067

• Message text: Error when sending message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWN067 - Error when sending message ?

  The SAP error message SWN067 typically indicates an issue with the SAP Workflow Notification system, specifically when there is a problem sending messages or notifications. This error can arise due to various reasons, including configuration issues, connectivity problems, or missing authorizations.
  Causes of SWN067 Error
  
  
  Incorrect Configuration: The settings for the SAP Workflow Notification (SWN) may not be properly configured. This includes settings in transaction SWN1 (Workflow Notification) and related configurations.
  
  
  SMTP Configuration Issues: If the system is configured to send emails via SMTP, any misconfiguration in the SMTP settings can lead to this error. This includes incorrect SMTP server details, port numbers, or authentication issues.
  
  
  Authorization Issues: The user or service account that is attempting to send the notification may not have the necessary authorizations to do so.
  
  
  Network Issues: Problems with the network connection between the SAP system and the email server can also cause this error.
  
  
  Missing or Incorrect Email Addresses: If the recipient's email address is missing or incorrectly formatted, the system will fail to send the notification.
  
  
  Solutions to SWN067 Error
  
  
  Check Configuration:
  
  Go to transaction SWN1 and verify the configuration settings for the workflow notifications.
  Ensure that the notification settings are correctly defined.
  
  
  
  Verify SMTP Settings:
  
  Check the SMTP configuration in transaction SCOT (SAPconnect: Administration).
  Ensure that the SMTP server, port, and authentication details are correctly set up.
  Test the connection to the SMTP server to ensure it is reachable.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Check Network Connectivity:
  
  Verify that there are no network issues preventing the SAP system from reaching the SMTP server.
  Use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses of the recipients to ensure they are correctly formatted and valid.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWN1: Workflow Notification Configuration
  SCOT: SAPconnect Administration
  SLG1: Application Log
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on workflow notifications and SAPconnect configuration.
  
  
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to diagnose and resolve the SWN067 error effectively. If the problem persists, consider reaching out to SAP support for further assistance.