How To Fix SWL_WP081 - Error reading callback dialog server information

SAP Error Message - Details

• Message type: E = Error

• Message class: SWL_WP - Message for Workflow in Workplace

• Message number: 081

• Message text: Error reading callback dialog server information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWL_WP081 - Error reading callback dialog server information ?

  The SAP error message SWL_WP081, which states "Error reading callback dialog server information," typically occurs in the context of SAP Workflow. This error indicates that there is an issue with the system's ability to retrieve information about the dialog server that is supposed to handle callback requests for workflow tasks.
  Causes:
  
  Network Issues: There may be network connectivity problems between the application server and the dialog server.
  Configuration Issues: The configuration settings for the dialog server or the workflow environment may be incorrect or incomplete.
  Server Availability: The dialog server may be down or not available for some reason.
  Authorization Issues: The user or the system may not have the necessary authorizations to access the dialog server information.
  System Load: High system load or performance issues may prevent the retrieval of the required information.
  
  Solutions:
  
  Check Server Status: Ensure that the dialog server is up and running. You can check this in the SAP system using transaction code SM51 to view the list of application servers.
  Network Connectivity: Verify that there are no network issues preventing communication between the servers. You can use tools like ping or traceroute to check connectivity.
  Review Configuration: Check the configuration settings in transaction SICF (Internet Communication Framework) and ensure that the workflow settings are correctly configured.
  Authorization Check: Ensure that the user has the necessary authorizations to access the workflow and dialog server. You can check this using transaction SU53 after the error occurs.
  System Performance: Monitor system performance and load. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Restart Services: If the issue persists, consider restarting the affected services or the entire application server.
  
  Related Information:
  
  Transaction Codes:
  
  SM51: To check the status of application servers.
  SICF: To manage and configure Internet Communication Framework services.
  SU53: To analyze authorization issues.
  
  
  SAP Notes: Check SAP Notes related to this error message for any specific patches or updates that may address the issue.
  Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.