How To Fix SWF_XI_INBOUND035 - Queue unlocked manually; entry must not be removed

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_XI_INBOUND - XI BPE Inbound Processing

• Message number: 035

• Message text: Queue unlocked manually; entry must not be removed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_XI_INBOUND035 - Queue unlocked manually; entry must not be removed ?

  The SAP error message SWF_XI_INBOUND035 indicates that a queue has been manually unlocked, and as a result, the entry in the queue must not be removed. This error typically occurs in the context of SAP Workflow or SAP Exchange Infrastructure (XI) when dealing with message processing.
  Cause:
  
  Manual Intervention: The queue was manually unlocked by a user or an administrator. This could happen if there was a need to troubleshoot or resolve an issue with the queue.
  Message Processing: The system is trying to process a message that is still in a state that requires it to remain in the queue, even though it has been unlocked.
  Configuration Issues: There may be configuration issues in the workflow or message processing settings that lead to this error.
  
  Solution:
  
  Check Queue Status: Verify the status of the queue in transaction SWI1 (Workflow Overview) or SXMB_MONI (Integration Engine Monitoring). Ensure that the queue is in a consistent state.
  Review Logs: Look at the logs for any additional error messages or warnings that could provide more context about why the queue was unlocked and what actions were taken.
  Reprocess Messages: If the message is still valid and needs to be processed, you may need to reprocess it. This can often be done through the monitoring tools in SAP.
  Avoid Manual Unlocking: If possible, avoid manually unlocking queues unless absolutely necessary. Instead, use the appropriate SAP tools and processes to handle message processing.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 for workflow monitoring and SXMB_MONI for message monitoring.
  SAP Notes: Check for any SAP Notes related to this error message for patches or updates that may resolve the issue.
  System Configuration: Review the configuration settings for your workflow and message processing to ensure they are set up correctly.
  User Permissions: Ensure that users have the appropriate permissions to manage queues and workflows to prevent unauthorized manual interventions.
  
  By following these steps, you should be able to address the error message SWF_XI_INBOUND035 effectively.