How To Fix SWF_RUN_SERVICES128 - No recipient found to be informed (Agent rule type '&1', Agent rule '&2')

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN_SERVICES - Workflow: Services

• Message number: 128

• Message text: No recipient found to be informed (Agent rule type '&1', Agent rule '&2')

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN_SERVICES128 - No recipient found to be informed (Agent rule type '&1', Agent rule '&2') ?

  The SAP error message SWF_RUN_SERVICES128 indicates that there is no recipient found for a workflow task, which is typically related to agent determination in SAP workflows. This error can occur when the system is unable to identify a valid user or group to assign the workflow task to, based on the defined agent rules.
  Cause:
  
  Agent Rule Configuration: The agent rule defined for the workflow task may not be set up correctly, or it may not have any valid recipients.
  User Assignment: The users who should be receiving the task may not be assigned to the relevant organizational units or roles.
  Missing or Inactive Users: The users that are supposed to receive the task may be inactive or not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to be assigned as an agent for the workflow.
  Workflow Customization: Custom workflows may have specific conditions that are not being met, leading to no valid agents being found.
  
  Solution:
  
  
  Check Agent Rules: Review the agent determination rules for the workflow task. Ensure that the rules are correctly configured and that they point to valid users or groups.
  
  Use transaction SWDD to check the workflow definition and agent assignment.
  
  
  
  Verify User Assignments: Ensure that the users who should be receiving the tasks are correctly assigned to the relevant organizational units and roles.
  
  Check the user master data using transaction SU01.
  
  
  
  Check User Status: Verify that the users are active and not locked or inactive in the system.
  
  Again, use transaction SU01 to check the user status.
  
  
  
  Review Authorizations: Ensure that the users have the necessary authorizations to be assigned as agents for the workflow.
  
  Use transaction SU53 to analyze authorization issues.
  
  
  
  Test Agent Determination: You can test the agent determination using transaction SWI1 (Work Item Selection) to see if the system can find any agents for the workflow task.
  
  
  Debugging: If the issue persists, consider debugging the workflow to see where the agent determination is failing. This may require technical expertise.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific workflow and agent determination for any known issues or additional configuration steps.
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  SU53: Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to agent determination or the particular workflow you are working with.
  Workflow Customization: If you are using custom workflows, ensure that the logic for agent determination is correctly implemented.
  
  By following these steps, you should be able to identify and resolve the issue causing the SWF_RUN_SERVICES128 error in your SAP system.